Shipping & Delivery Policy

We currently deliver across the United Arab Emirates, including:

• Abu Dhabi (same-day and next-day delivery available)
• Dubai
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

We aim to deliver your order as quickly as possible. Estimated delivery times are:

Please note: Delivery times are estimates and may vary during peak seasons, public holidays, or due to unforeseen circumstances.

We believe great service should not come with hidden fees:

• Free Standard Shipping: On all orders within the UAE — no minimum order value required.
• Express Delivery: Available for an additional fee. Select this option at checkout for priority handling and faster delivery.
• No Hidden Charges: The price you see at checkout is the price you pay. Shipping costs (if applicable) are displayed before you confirm your order.

Here's what happens after you place your order:

At Shabab Al Yola, we believe the unboxing experience matters. Every order is packaged with care using premium materials that reflect the quality of our garments. Your kandora or thobe arrives pressed, folded, and presented in our signature packaging — ready to wear or gift.

Stay informed every step of the way:

• Real-Time Tracking: A tracking link is shared once your order is dispatched.
• WhatsApp Updates: Receive delivery notifications directly on WhatsApp for your convenience.
• Customer Support: If you have any delivery concerns, our team is available to assist you promptly.

While we work hard to ensure smooth deliveries, things can occasionally happen. Here's how we handle common situations:

• Delayed Delivery: If your order is delayed beyond the estimated timeframe, please contact us and we will investigate immediately.
• Damaged Package: If your package arrives damaged, please take photos and contact us within 24 hours. We will arrange a replacement or repair.
• Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for delays caused by incorrect address information, but we will do our best to redirect your package.
• Missed Delivery: If you are unavailable at the time of delivery, our delivery partner will attempt redelivery or contact you to reschedule.

Prefer to pick up your order in person? You are welcome to collect your order directly from our store in Abu Dhabi. Simply select "Store Pickup" at checkout and we will notify you when your order is ready. No shipping fees apply for in-store pickups.

Have questions about your delivery or need help with shipping? We are here for you: